Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be returned in the original packaging.
Non-returnable items:
Certain products are not eligible for return, including:
- Perishable goods (e.g., herbal food items, powders)
- Personal care or intimate products
- Puja items and gemstone-related products
- Gift cards
- Any product with signs of use or tampering
To complete your return, you must provide a receipt or proof of purchase.
Please do not send any products directly to the manufacturer.
Partial Refunds
In specific situations, only partial refunds may be granted:
- Items with obvious signs of use
- Items not in original condition or missing parts (not due to our error)
- Any item returned more than 30 days after delivery
Refund Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied automatically to your original method of payment within a few days.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company – it may take time for the refund to reflect.
- Contact your bank – processing times can vary.
If you've done all of the above and still haven’t received your refund, please contact us at info@plantivameds.com.