At PlantivaMeds, we are committed to delivering your health and wellness products in a safe and timely manner. Please read our shipping and delivery policies carefully to understand how we process and dispatch your orders.
📦 Order Processing Time
- Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once shipped, you will receive a confirmation email or SMS with your tracking details.
🚚 Delivery Time
We deliver across India through trusted courier and logistics partners.
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote or Rural Areas: 7–10 business days
Please note: Delivery timelines may vary slightly due to factors like courier delays, weather, or festivals.
🌍 International Shipping
Currently, we do not offer international shipping. We are working to expand our services and will update this page once we start delivering outside India.
🛒 Shipping Charges
- Free Shipping on all prepaid orders above ₹499.
- A standard shipping charge of ₹49 is applicable for orders below ₹499.
- Cash on Delivery (COD) charges (if applicable) will be shown during checkout.
📦 Packaging
We take utmost care in packing your items securely to prevent damage or leakage. All herbal and wellness products are sealed and packed with hygiene standards in mind.
📍 Track Your Order
Once your order is shipped, we will send you a tracking link via email/SMS. You can use this link to check your delivery status at any time.
🚫 Delivery Delays or Issues
In rare cases of delays, we request your patience. You can reach out to our support team if:
- Your order is delayed beyond the mentioned timeframe
- You received a wrong or damaged product
- You want to update your delivery address (only possible before dispatch)
📞 Need Help?
For any shipping-related queries, contact our support team:
📧 Email: info@plantivameds.com
🕘 Support Hours: Mon–Sat, 10 AM to 6 PM